At Ted Bakee Clothing Shop, we want you to be completely satisfied with your premium designer-inspired purchases. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process for our global clientele of style-conscious shoppers.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Items must be unused, unworn, and in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Please note: For hygiene reasons, we cannot accept returns on knitwear (except for manufacturing defects). All other products in our collections (Dresses, Jeans, Pants, and Tops) are eligible for returns.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service at [email protected] within 15 days of receiving your order. Use our template below for faster processing.
  2. Wait for approval – Our team will review your request and send you a Return Authorization Number (RAN) and instructions within 2 business days.
  3. Package your items – Securely pack the items in their original packaging, including all tags and accessories.
  4. Ship your return – Send the package to our returns center at the address provided in your approval email. We recommend using a trackable shipping service as you are responsible for return shipping costs.

Return Shipping Options

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We offer two return shipping options:

  • Standard Return: Use any carrier of your choice (we recommend DHL or FedEx for faster processing)
  • Free Return Label: Available for exchanges only (deducted from your exchange credit)

Refund Processing

Once your return is received and inspected (typically within 3-5 business days of arrival at our facility), we will process your refund or exchange:

  • Refunds: Will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal) within 7-10 business days after approval.
  • Exchanges: We will ship your new item within 1-2 business days of return approval, using your preferred shipping method.

Note: Original shipping fees are non-refundable. For international returns, customs fees and import duties are not refundable.

Return Request Template

Copy and paste this template into an email to [email protected] to initiate your return:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Ted Bakee Customer Service, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details: – Item(s) to return: [Product Name, Size, Color] – Reason for return: [Please specify] – Preferred resolution: [Refund/Exchange for [Product Name, Size, Color]] I confirm that the item(s) are unused, in original condition with all tags attached, and in their original packaging. Please provide return instructions and your Return Authorization Number. Best regards, [Your Full Name] [Your Email Address] [Your Order Number] [Your Shipping Address]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a free return and expedite your replacement or refund.

Final Sale Items

Occasionally, certain items may be marked as “Final Sale” and are not eligible for return or exchange unless defective. These exceptions will be clearly noted on the product page.

For any questions about our Returns & Exchanges policy, please contact our customer service team at [email protected].