At Ted Bakee Clothing Shop, we’re committed to providing premium designer-inspired fashion to our global clientele of style-conscious shoppers. Below you’ll find all the details about our shipping and returns processes to ensure a seamless shopping experience.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods & Delivery Times
We offer two shipping options to accommodate your needs:
Standard Shipping ($12.95)
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipping
- Includes tracking and insurance
Free Shipping
- Available for orders over $50
- Carrier: EMS
- Delivery time: 15-25 business days after shipping
- Includes basic tracking
Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to certain Asian countries and remote areas.
International Shipping
Customers are responsible for any customs fees, import duties, or taxes that may apply to international shipments. These charges are not included in the item price or shipping cost and must be paid by the recipient.
Returns & Exchanges
We want you to love your Ted Bakee purchases. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.
Eligibility for Returns
To qualify for a return or exchange:
- Items must be unused, unworn, and in original condition with all tags attached
- Items must be in their original packaging
- Proof of purchase is required
Important Exception: For hygiene reasons, we cannot accept returns on knitwear (except for manufacturing defects). All other products in our collections (Dresses, Jeans, Pants, and Tops) are eligible for returns.
How to Return an Item
Follow these simple steps to process your return or exchange:
- Contact Customer Service
Email us at [email protected] within 15 days of receiving your order. Use our template below for faster processing. - Wait for Approval
Our team will review your request and send you a Return Authorization Number (RAN) and instructions within 2 business days. - Package Your Items
Securely pack the items in their original packaging, including all tags and accessories. - Ship Your Return
Send the package to our returns center at the address provided in your approval email. We recommend using a trackable shipping service as you are responsible for return shipping costs.
Return Shipping Options
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We offer two return shipping options:
- Standard Return: Use any carrier of your choice (we recommend DHL or FedEx for faster processing)
- Free Return Label: Available for exchanges only (deducted from your exchange credit)
Refund Processing
Once your return is received and inspected (typically within 3-5 business days of arrival at our facility):
- Refunds: Will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal) within 7-10 business days after approval.
- Exchanges: We will ship your new item within 1-2 business days of return approval, using your preferred shipping method.
Note: Original shipping fees are non-refundable. For international returns, customs fees and import duties are not refundable.
Return Request Template
Copy and paste this template into an email to [email protected] to initiate your return:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Ted Bakee Customer Service,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:
- Item(s) to return: [Product Name, Size, Color]
- Reason for return: [Please specify]
- Preferred resolution: [Refund/Exchange for [Product Name, Size, Color]]
I confirm that the item(s) are unused, in original condition with all tags attached, and in their original packaging.
Please provide return instructions and your Return Authorization Number.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]
[Your Shipping Address]
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a free return and expedite your replacement or refund.
Final Sale Items
Occasionally, certain items may be marked as “Final Sale” and are not eligible for return or exchange unless defective. These exceptions will be clearly noted on the product page.
Contact Us
For any questions about our Shipping & Returns policy, please contact our customer service team at [email protected].